Privacy and data handling

Privacy Policy

This Privacy Policy explains how Luna Petals collects, uses, stores, and protects your information when you browse our website, explore floral collections, submit inquiries, subscribe to updates, or interact with our floral services and content.

Scope of This Policy

This policy applies to information collected through our website, bouquet galleries, floral collections, contact forms, newsletter subscriptions, and other interactive features provided by Luna Petals.

This policy does not apply to external websites, third-party payment providers, or other platforms that may be linked from our website and operate under separate privacy practices.

Information We Collect

Depending on your interaction with our website, we may collect personal and non-personal information including:

• Information you provide directly, such as your name, email address, phone number, delivery details, and messages submitted through forms or inquiries
• Technical information including browser type, IP address, operating system, device type, and general website access data
• Usage information such as visited pages, browsing behavior, floral collections viewed, and interaction with website features
• Preference information including newsletter subscriptions, saved preferences, and cookie settings

How We Use Information

Collected information is used to respond to inquiries, improve website functionality, personalize user experience, manage floral orders and requests, and provide updates related to our collections and services.

Luna Petals does not sell personal information to advertisers or unrelated third parties. Information is used only to support website operations, customer communication, and overall user experience.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve browsing functionality, remember preferences, analyze website performance, and provide a smoother experience while exploring our floral collections.

How Information May Be Shared

Information may be shared with trusted providers that support website hosting, payment processing, analytics, technical maintenance, delivery coordination, and website security.

Information may also be disclosed where required by law or when necessary to protect the rights, safety, and integrity of our website, users, or business operations.

Data Retention and Security

Personal information is retained only for as long as necessary to fulfill requests, maintain records, comply with legal obligations, and support website functionality.

We apply reasonable administrative and technical measures designed to help protect personal information. However, no online platform or electronic storage system can be guaranteed completely secure.

Your Rights and Choices

Depending on applicable privacy laws, you may request access to, correction of, or deletion of certain personal information we hold. You may also opt out of specific communications at any time.

Requests related to personal data may require identity verification to help protect user privacy and ensure request accuracy.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in legal requirements, website functionality, or business practices. Updated versions will be published with a revised effective date.

We encourage visitors to review this page regularly to remain informed about how information is collected, used, and protected by Luna Petals.

If you have questions regarding this Privacy Policy or our privacy practices, please contact our team for additional information.