Orders, deliveries, and customer requests

Refund Policy

This policy explains how refund requests are handled for flower orders, bouquet purchases, delivery services, floral subscriptions, custom arrangements, gift packages, and other products available through our flower shop.

1. General Principles

Refund requests are reviewed based on the type of floral product ordered, delivery status, timing of the request, and the specific circumstances involved. Our goal is to provide fair resolutions while maintaining the freshness and quality standards of our flower arrangements.

This policy applies only to completed and paid transactions. Orders that have not yet been prepared or dispatched may be eligible for cancellation under separate conditions.

2. Eligible Refund Situations

Refunds may be considered when payments are processed incorrectly, orders are not delivered as confirmed, or floral products arrive damaged or significantly different from the order description.

• Duplicate payments for the same flower order
• Technical issues during payment processing
• Orders cancelled within the approved cancellation period
• Delivery failures caused by operational errors
• Damaged or incorrect floral arrangements upon arrival

3. Non-Refundable Situations

Refunds are generally not available for successfully delivered fresh flower arrangements, completed custom orders, or requests submitted outside the eligible timeframe. Refunds may also be declined in cases of incorrect delivery information provided by the customer or unsuccessful delivery attempts caused by recipient unavailability.

4. Timeframe for Requests

Refund requests should be submitted within 14 calendar days from the purchase date or delivery date. Prompt communication helps us review order details, delivery records, and product quality concerns more effectively.

5. How to Request a Refund

To request a refund, please provide your order number, purchase date, payment details, and a brief explanation of the issue. Supporting materials such as photographs of the bouquet or delivery confirmation may be requested during the review process.

Approved refunds are generally processed using the original payment method after verification is completed. Additional information may be requested to ensure accurate and fair handling of all refund requests.

6. Delivery Issues and Order Disputes

If an issue occurs with your flower delivery or order, we encourage customers to contact our support team directly before initiating external payment disputes or chargebacks. Direct communication often allows faster solutions and more efficient order resolution.

7. Contact for Refund Inquiries

Refund requests and order concerns may be submitted through our customer support channels with all relevant order information included. Our team carefully reviews each request and aims to provide fair and transparent assistance for every customer.

8. Policy Updates

We may update this Refund Policy periodically to reflect operational changes, seasonal services, legal requirements, or updated delivery procedures. Revised versions will be published with a new effective date. Customers are encouraged to review this page regularly for the latest information.