Rules for using our website and floral services

Terms and Conditions

These Terms and Conditions apply to all visitors, customers, and users of the Luna Petals website and floral services. They govern access to our website, bouquet collections, floral orders, event arrangements, subscriptions, and all related content or features. By accessing or using our website, you agree to comply with these Terms.

1. Acceptance of Terms

By using our website or floral services, you agree to these Terms and Conditions, our Privacy Policy, and any additional notices published on the website. If you do not agree with any part of these Terms, you should discontinue use of the website and services.

2. User Responsibilities

Users are expected to use our website and services responsibly and provide accurate information when placing orders, submitting inquiries, or communicating with our team.

Users must not:

• Submit false, misleading, or fraudulent orders or inquiries
• Attempt to interfere with website functionality or website security
• Use automated systems or tools to collect website data without authorization
• Copy, reproduce, or distribute website content or branding without permission
• Submit harmful, offensive, or inappropriate content through website forms or communications
• Engage in abusive or disrespectful behavior toward staff or other users

3. Floral Orders and Availability

Luna Petals offers floral arrangements, bouquet collections, seasonal flowers, and event floral services. Product availability may vary depending on seasonal supply, flower freshness, and inventory availability.

We reserve the right to substitute certain flowers or packaging elements when necessary while maintaining the overall style, quality, and presentation of the selected arrangement.

4. Intellectual Property

All website content including floral photography, bouquet designs, graphics, logos, branding, text, and visual materials is owned by or licensed to Luna Petals and protected by intellectual property laws.

Content from this website may not be copied, reproduced, modified, distributed, or used commercially without prior written consent.

5. Third-Party Services and Links

Our website may contain links to third-party websites, payment services, or external platforms for convenience and informational purposes. Luna Petals is not responsible for the content, policies, availability, or practices of third-party services.

6. Disclaimers

All website content, floral collections, and services are provided on an "as available" basis. While we aim to maintain accurate information and reliable service, we cannot guarantee uninterrupted website access or exact product availability at all times.

Due to the natural characteristics of fresh flowers, colors, bloom sizes, and arrangement details may vary slightly from displayed images.

7. Limitation of Liability

To the extent permitted by law, Luna Petals and its staff, partners, or service providers are not liable for indirect, incidental, or consequential damages related to use of the website, floral services, delivery timing, or product availability.

8. Updates and Changes

We may update these Terms and Conditions periodically to reflect changes in legal requirements, website functionality, or business operations. Updated versions will be published with a revised effective date.

9. Customer Support and Contact

For questions regarding floral orders, bouquet collections, or these Terms and Conditions, users may contact our team through the website contact form or customer support channels.

10. Community Guidelines

Users interacting with reviews, comments, or other website features should communicate respectfully and responsibly. Harmful, abusive, misleading, or inappropriate behavior may result in restricted access to website features or services.